tag:blogger.com,1999:blog-8503371475335347930.post2926755254165673348..comments2024-02-11T02:16:51.624-08:00Comments on Mama K: Where Has Common Courtesy Gone?BONNIE Khttp://www.blogger.com/profile/10051131465977943433noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-8503371475335347930.post-88659371411500043962009-02-28T18:29:00.000-08:002009-02-28T18:29:00.000-08:00Amen! Sometimes I think much of the problem arise...Amen! Sometimes I think much of the problem arises from companies, in the attempt to "train" their (often non-native) Customer Support Reps, require them to follow scripts that seem obvious and banal; it dehumanizes what ought to be the very human (and humane) relationship that Jeanie describes.<BR/><BR/>And I think Carole is right: the companies that survive are more likely to be the ones that can show that they value their customers' concerns along with their own welfare.annohttps://www.blogger.com/profile/05102616203481686227noreply@blogger.comtag:blogger.com,1999:blog-8503371475335347930.post-564987726892868892009-02-28T12:26:00.000-08:002009-02-28T12:26:00.000-08:00I think in this economy the businesses that provid...I think in this economy the businesses that provide good customer service are going to be the ones that are going to weather the storm - in this atmosphere of increasing competition for the few dollars that are left, I think customer service is going to win out. Great customer service nearly always wins me over as a loyal customer even if it means paying a little more or driving a little further.Anonymoushttps://www.blogger.com/profile/01747445293077378146noreply@blogger.comtag:blogger.com,1999:blog-8503371475335347930.post-66528210280516222002009-02-26T04:05:00.000-08:002009-02-26T04:05:00.000-08:00You're right. It's interesting - I was just talki...You're right. It's interesting - I was just talking to Linda about how wonderful a certain doctor's office staff was - they were kind, professional, caring, personable, attentive, etc. And they were! But here's the thing - it shouldn't have been as much of a surprise as it was! The fact that I noticed it to the point of discussion shows how unusual and unexpected that kind of behavior has become!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8503371475335347930.post-41673097558956848532009-02-24T14:17:00.000-08:002009-02-24T14:17:00.000-08:00Amen sister! Under my previous supervisor everythi...Amen sister! Under my previous supervisor everything we did was for the happiness of our customers. And now? Ha! A client needed help and she told me I couldn't go because it should have been in the packet they recieved. HOW RUDE!!!! It makes me sick. What am I supposed to say? My supervisor said I couldn't come help you. Try reading the email again? Ugh. He had never been required to do anything like that before. Most of the time they just need a little confidence booster and like knowing they have someone that wants to do whatever to help them. Sorry for the book, but this really hits home. :)JessInFocushttps://www.blogger.com/profile/07614766684701866948noreply@blogger.comtag:blogger.com,1999:blog-8503371475335347930.post-77538213697391850082009-02-24T08:40:00.000-08:002009-02-24T08:40:00.000-08:00Good morning! Over the past six months or so, I've...Good morning! Over the past six months or so, I've been on the front lines of taking angry viewer services calls with people frustrated about digital TV, not knowing how to set up their stuff, angry because they can't get us. It isn't always fun, but I always try to treat them (and, I might add, my office colleagues) as I like to be treated.<BR/><BR/>The interesting thing, is that by handling people in a timely way, talking to them like they're you or your best friend and not someone who has an ax to grind from the start, you begin to realize they just have problems and are frustrated themselves, and they're so darned happy not to be talking to automated tellers and to a real person they generally end up apologizing for sounding so mad! <BR/><BR/>It's a small reward, but I'm always glad when that's the outcome. It means we all won.Jeaniehttps://www.blogger.com/profile/17482528482559445943noreply@blogger.comtag:blogger.com,1999:blog-8503371475335347930.post-58745598100889283232009-02-23T20:58:00.000-08:002009-02-23T20:58:00.000-08:00Service has indeed become the rarity, rather than ...Service has indeed become the rarity, rather than the norm. It is so bad that when I DO get service, I nearly go into shock!<BR/>Shame that money has become so much more important than people - the business model has become very skewed...<BR/><BR/>Good post and I sure did relate to it!Trishhttps://www.blogger.com/profile/17363114096139700440noreply@blogger.comtag:blogger.com,1999:blog-8503371475335347930.post-57189669831160407732009-02-23T16:12:00.000-08:002009-02-23T16:12:00.000-08:00Oh, my goodness, you are preaching to the choir. I...Oh, my goodness, you are preaching to the choir. I've been around long enough to remember when great customer service was the norm. Where has it gone? <BR/><BR/>They used to check our oil when we stopped for gas. Boy, am I dating myself. Great post.Jamshttps://www.blogger.com/profile/07551543776509110496noreply@blogger.com